Turbotax return rejected agi7/2/2023 And, yes, that means you’ll have to file a paper return (or request an extension). If that is typical and you make a request today, you’ll miss this year’s May 17 filing deadline. One person told me she has been waiting a month for a paper transcript. But the agency is so far behind processing paper that seems improbable. The IRS promises you’ll get your return within 5-10 days. If the IRS does not have an accurate record of your cell number, the only way to get a transcript is to request one by postal mail. Overall, the National Taxpayer Advocate reported that in 2020, the IRS could authenticate the identities of only about four of every 10 taxpayers who tried to use IRS.gov. But one person familiar with the IRS system says the cell phone matching system may fail as often as half the time. It is unclear where the IRS gets the mobile numbers of taxpayers. And, crucially, they must provide the IRS with their cell phone number. Filers must provide personal information such as their Social Security number and birthdate, postal mail and email addresses, and certain financial data such as a credit card number. But they have challenged legitimate filers for years. These requirements are intended to stop identity theft. But this requires them to pass a multiple identity verification test. They can do that by getting a transcript of their 2019 Form 1040 through the IRS website IRS.gov. In theory, filers can find the source of the problem by double checking their 2019 AGI against IRS records. That’s where the second problem comes in. And bad for the IRS, which really doesn’t need to process any more paper. Bad for taxpayers, especially if they are expecting a refund. And that can force filers to mail a paper return. The IRS will reject the 2020 e-filed return. But what happens if the IRS’s record for the e-filers’ 2019 AGI does not match what appears on the return the taxpayer filed? Nothing good.
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